OBIT MARKETReturns, refunds and delivery help
For orders paid through Obit’s company bank-transfer checkout. Our team handles each request and records its progress in your shopping account.
Report a problem
Open Account, then Orders. On a payment-confirmed order, choose “Report a problem / request a return or refund”. Explain the problem, such as goods not received, damage, a wrong item or an incomplete order. You can also contact WhatsApp support: +234 803 056 7787 with your order reference.
Keep packaging and any useful photographs or delivery messages. Do not enter bank account details, BVN, NIN or passwords in the issue description. A payment receipt upload is not required.
Review and return arrangements
The team reviews the order, payment and delivery records and contacts you where more information is needed. If goods need to be returned, staff will agree the destination, handover method and any applicable costs with you before you send them. Do not take goods to a pickup point unless a return handover has been arranged.
Your account shows when a return is authorised, when returned goods are received for inspection, and the decision with a reason. A return is not automatically accepted or declined merely because you confirmed delivery.
Refund approval and bank payment
If a refund is approved, your account shows the approved amount. Approval is a decision, not proof that money has been sent. Staff make the refund through the bank separately, verify the debit and agreed recipient, then record the amount and a refund receipt reference. Partial payments appear separately until the approved amount is fully recorded.
These are staff-verified bank records. The marketplace does not initiate the transfer or independently confirm that your bank has credited it. Check your account and contact support if a recorded refund has not arrived. Refunds do not automatically add goods back into inventory or release money to a seller.
Delivery updates and receipt
Staff record preparation, dispatch, failed delivery attempts or pickup readiness. The tracking or handover reference appears in Orders. These updates are staff records, not automatic courier scans or GPS tracking. Confirm “I have received my goods” only after receipt. You can still report a problem afterwards.
If you disagree with a decision
Contact support with the order reference and ask for a review. Staff must give a reason for a decision. Category-specific return periods, exclusions, refund timing and return charges have not yet been published as a complete policy. Ask for the terms that apply to the item before paying. This process does not remove any applicable consumer rights.